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Order on JH WebstoreTo place an order, customers must first register on the JH webstore.
Once registered, they can add the desired products to their shopping cart, confirming the quantity and type of each item.
After verifying the shipping information, customers may proceed to submit their order.Pre-sale ServiceWe will respond to customer inquiries or orders within 24 hours and provide assistance to help them complete their orders if needed -
Send Sourcing InquiryIf you are unable to find your desired products on the JH webstore, please submit your inquiry via email or live chat, and we will assist you accordinglySourcing ServiceJH sales team sources customers' desired products from the local market, as well as from 1688 and Taobao shops, offering competitive prices and providing timely quotations
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Confirm OrderCustomers confirm the quotation and combine it with their webstore order, informing JH sales of any specific packing or shipping requirementsSend Payment InvoiceJH sales comfirm the shipping/payment methods& packing request, send invoice with payment details and discount on the total payment
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Send Payment/DepositCustomer confirms the invoice and send payment or deposit(full payment before shipping)PackingOur warehouse start packing, JH team start sourcing, then packing house combine all the products together and re-pack according to customers' request
Shipping
JH sales comfirm pack list and shipping invoice, arrange the shipment out and send tracking information -
Contact JH After ReceivingCustomers should promptly contact JH if any issues arise after receiving their packageAfter-sale ServiceJH sales team provides satisfactory solutions for any missing, incorrect, or damaged products to ensure customer satisfaction